Return Policy

At Sankas Beads Company Limited, we strive to provide high-quality beads and accessories to our customers. If you are not fully satisfied with your purchase, we are here to help! This Return and Refund Policy outlines our procedures for returns, exchanges, and refunds.

1. Returns

We accept returns within 30 days of the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all original packaging.
  • The return must be initiated within 30 days of receiving your order.
  • The product must not be a custom or personalized item (such as custom beads or accessories made to order), as these are non-returnable.
  • Items purchased during a sale or promotional event are subject to specific terms that may limit returns.

To initiate a return, please follow the steps below:

  1. Contact our customer service team at info@sankasbeadsandaccessories.store within 30 days of receiving your order to notify us of your intention to return the product.
  2. Provide your order number, product details, and reason for return.
  3. Our team will provide you with a return authorization and instructions for returning the item.

2. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for another, we recommend initiating a return for the original product and placing a new order for the desired item. The same conditions for returns apply, and you will be refunded once the returned item has been received and processed.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original payment method.

Please note:

  • Refunds will be processed within 5-7 business days after the returned product has been received.
  • Shipping costs are non-refundable. You are responsible for the return shipping fees unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • If you received a gift or promotional discount with your order, the refund amount may be adjusted based on the return or exchange of qualifying items.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order. We will:

  • Provide you with a prepaid return shipping label for the damaged or incorrect item.
  • Offer you a full refund or replacement at no additional cost.

In these cases, we will cover the return shipping costs.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized items (such as custom beads or personalized accessories).
  • Gift cards.
  • Items marked as final sale.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

7. Processing Time

  • Returns: Processing a return may take up to 7 business days after the item has been received.
  • Refunds: Refunds are processed within 5-7 business days after your return has been approved.

8. Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with your return, please contact our customer service team:

Sankas Beads Company Limited
Doku-Street Sowutuom
New Jersey 07601
Greater Accra Region
Ghana

Email: info@sankasbeadsandaccessories.store

We value your business and aim to ensure a positive shopping experience. Thank you for choosing Sankas Beads and Accessories.